Stakeholder Policy
I.STAKEHOLDERS
Stakeholders are individuals, institutions, or interest groups that have an impact on the Company’s achievement of its objectives or are related to its activities. Within this scope, our stakeholders have been identified as the Company’s shareholders, employees, customers, suppliers, public institutions, sectoral and non-governmental organizations, and potential investors who may consider investing in the Company.
II.PROTECTION OF STAKEHOLDERS
The Company places importance on regulating its relationships with stakeholders through written agreements in a clear and transparent manner, wherever possible.
In all its transactions and activities, the Company adopts the principle of protecting the rights of stakeholders arising from applicable legislation and mutual agreements. In the event that any violation of legally or contractually secured rights is identified, necessary corrective measures are implemented promptly and effectively in order to restore such rights. Furthermore, stakeholders are provided with the necessary support and facilitation to benefit from compensation and application mechanisms granted under the relevant legislation.
In cases where stakeholders’ rights are not explicitly regulated by legislation or contracts, the Company acts in accordance with the principles of honesty and good faith, taking into consideration the mutual rights and interests of the parties, as well as the Company’s resources and corporate reputation. A constructive and solution-oriented approach is adopted in resolving any disputes that may arise between the Company and its stakeholders. In situations where conflicts of interest occur among stakeholders or where a stakeholder belongs to more than one interest group, a fair and balanced policy is followed, and due care is taken to protect each right separately.
III.INFORMING STAKEHOLDERS
Stakeholders obtain information regarding the Company’s activities and operations through public disclosures made within the framework of applicable legislation. Company employees are informed through meetings, seminars, training programs, and digital communication channels organized in line with their areas of expertise and responsibilities.
Our stakeholders are regularly informed through the Public Disclosure Platform and the Company’s website, primarily via material event disclosures, general assembly meeting minutes, annual and interim activity reports, and financial statements. Through evaluation and information meetings held in line with the principles of transparency and open communication, employees are provided with comprehensive information regarding the Company’s strategic objectives and ongoing activities.
The Investor Relations Department is responsible for informing stakeholders within the framework of the Company’s disclosure policy. The Company’s disclosure policy is available on its website at www.miateknoloji.com
IV.PARTICIPATION OF STAKEHOLDERS IN MANAGEMENT
At the Company, employees’ participation in management is ensured through regular information meetings, annual target-setting processes, and performance evaluation systems. In addition, through the established feedback system, employees are able to convey their opinions and suggestions to management and colleagues. Such feedback is evaluated during management meetings, and action plans for necessary improvements are prepared accordingly. These practices encourage employees to contribute to the effective and efficient management of the Company.
There is no specific provision in the Company’s Articles of Association regarding the direct participation of stakeholders in management. However, in order to ensure that the rights of minority shareholders and other stakeholders are considered fairly and in a balanced manner in decision-making processes, independent members serve on the Board of Directors.
V.RELATIONS WITH CUSTOMERS AND SUPPLIERS
The Company prioritizes customer satisfaction in the marketing of its products and takes all necessary measures in this regard. Within the scope of ensuring customer satisfaction, the Company aims to provide the requested goods and services in a timely, complete, and expectation-compliant manner, and to inform customers in advance in the event of any potential delays.
Within the framework of its quality-oriented approach, the Company has adopted the principle of continuously improving product quality by not only meeting but also exceeding customer expectations. Accordingly, all employees are encouraged to act in harmony, and the quality management system is implemented as the fundamental basis of operations.
Furthermore, the Company attaches great importance to maintaining the confidentiality of customer and supplier information that constitutes trade secrets. Relationships with customers and suppliers are based on honesty and mutual trust. All necessary measures are taken to avoid unfair gains and to ensure full compliance with contractual provisions, and this sensitivity is regularly communicated to employees.